1. No Refund for Digital Products

Due to the nature of digital products, once a purchase is completed and the PDF download link is decrypted or accessed, we do not issue refunds or exchanges. This policy helps us protect the intellectual property of our study materials.

2. Exceptions & Payment Errors

We only consider refunds under the following conditions:

• Double debits: You were charged twice for the same transaction due to a payment gateway processing delay.
• Incorrect content: You purchased a bundle but received an entirely different PDF pack, and our support team is unable to provide the correct link within 48 hours.

3. How to Request Support

To request a payment review, send an email to support@jeeneetstore.com with your Order ID, Transaction ID, and registered email address. We review all payment queries within 2-3 working days.